Frequently Asked

Questions

Q.

How do I make a booking?

A.

Please send us your booking request by filling in the necessary information on the booking form found at the bottom of the tour pages. We will inform you by email once the booking has been confirmed, and send you a link for you to complete the payment.

Q.

Is it possible to change the duration of stay or room type?

A.

You could contact us by sending an email or using the inquiry form stating your tour number or reference number, and we will process the room change request.

Q.

How do I cancel my reservation?

A.

You could contact us by sending an email or using the inquiry form stating your tour number or reference number, and we will process the refund.

Q.

When will the cancellation fee incur?

A.

The cancellation policy is stated at the bottom of each tour page, and may differ from each other.

Q.

Is it possible for a child to share a bed with an adult?

A.

Bed sharing between an adult and a child is accepted at most hotels, however some room types may not allow it. You may check the conditions stated at the bottom of the price table of each tour page, or send us your inquiry using our inquiry form or contact us by email.

Q.

Is it possible to make the payment to the hotel upon checking-in or checking-out?

A.

All tours booked on this website must be paid in advance.

Q.

What should I do if I decided to cancel the booking at the last minute?

A.

During non-business hours, you could either contact our emergency hotline, or contact the hotel directly to inform of your cancellation.

  • Business hours: Mon-Fri 10:00~18:00 (except public holidays)

Q.

Do you accept payments by credit card?

A.

We accept payment by the following credit cards: JCB / VISA / MASTER / DINERS / AMERICAN EXPRESS

INQUIRY FORM

If you have any other questions about travels in Japan,

please contact us using the inquiry form below.

  • Twitter

<Operating Company>

〒105-6905

5F Kamiyacho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo

Copyright © MIKI TOURIST All rights reserved.