Domestic Organized Travel Terms and Conditions

Article 1

About Travel Terms and Conditions

1. If the customer applies for us to arrange travel using the online reservation system (hereinafter referred to as the "online reservation") on this site, the handling shall be as set forth in these Travel Terms and Conditions.

2. These Travel Terms and Conditions comprise part of the "Statement Explaining Trade Terms" stipulated in Article 12(4) of the Travel Agency Law and the "Contract Document" stipulated in Article 12(5) of the same law.

Article 2

Organized Travel Contract

1. This travel is planned, offered and operated by Miki Tourist Co., Ltd. (2F Sumitomo Hamamatsu-cho Building, 1-18-16, Hamamatsu-cho, Minato-ku, Tokyo, Registered Travel Agency Commissioner, Japan Tourism Agency No. 1100; hereinafter referred to as “we” or "us"), and the customer who participates in this travel will conclude an Organized Travel Contract (hereinafter referred to as the "Travel Contract") with us.

2. We accept to make arrangements and manage the travel schedule so that travel-related services (hereinafter referred to as "travel services"), such as services provided by transportation facilities, accommodation facilities, etc., will be provided to the customer in accordance with the travel schedule predetermined by us.

3. The contents and terms of the Travel Contract will be in accordance with the explanation for terms of the travel schedule on this website, these Terms and Conditions, final documents for final travel schedule provided to the customer prior to departure (hereinafter referred to as the "Final Travel Schedule"), and the Organized Travel section of our general conditions of Travel Agency Business (hereinafter referred to as "Our Conditions").

Article 3

Application for Travel and Effective Date of Contract

1. Customers shall enter the necessary matters for applying for this travel on the prescribed screen for online reservation and agree to the statement explaining trade terms and apply for the travel.

2. In the case of online reservation, we will provide to the customer the contract documents and the Final Travel Schedule set out in Article 5 in an electromagnetic manner.  The customer agrees to the electromagnetic delivery of the contract documents and the Final Travel Schedule, and applies for the travel.

3. The travel contract shall become effective when we agree to conclude the contract and receive the travel fee.

4. Notwithstanding the provisions of the preceding clause, the Travel Contract in the case of a communication contract stipulated in Article 22 shall become effective when a customer enters the credit card information into our settlement screen and a notice of our acceptance is displayed on the contract conclusion approval screen.

5. In the case of online reservation, for customer convenience, we provide a system for collecting applications after selecting multiple travel services, but contracts are for individual travel services.

6. If a person responsible for the contract as a representative acting on behalf of a group of customers applies for travel, we will deem that the representative has all authority of representation concerning the conclusion, cancellation, etc., of the contract.

7. The person responsible for the contract shall submit a list of the customers/members by the date specified by us.

8. We assume no responsibility for any debt or obligation which the person responsible for the contract currently owes or is expected to owe in the future to the customers/members.

Article 4

Requirements for Application

1. A customer who is below the age of 20 years is required to present written consent from a person with parental authority.  A customer who is under the age of 15 years must be accompanied by his/her guardian.

2. With respect to the travel with special conditions for participation, in the event the participant's gender, age, qualification, skill, and other conditions do not meet the conditions specified by us, we may refuse the application for such travel.

3. If a customer has a chronic illness, uses a wheelchair or other device, has a physical or mental disability, has a food allergy or animal allergy, is pregnant, may be pregnant, is accompanied by an assistance dog for the physically disabled (guide dog, hearing dog, or service dog), or otherwise requires special attention, please notify us of the need for special attention when the customer applies (also, if such circumstances become applicable to a customer after the Travel Contract becomes effective, please notify us immediately).  We will contact the customer again to request details of required measures during the travel.

4. Upon receipt of the request set forth in the preceding clause, we will comply with the request to the extent possible and reasonable.  In such case, we may ask the customer about the customer’s situation and necessary measures, or request the customer to answer in writing.

5. In order to ensure the safety and smooth operation of travel, we may require that a person or assistant accompany the customer, submission of a medical certificate from a physician, a change in the services, etc.  In addition, if we are unable to arrange for the measures requested by the customer, we may refuse or cancel the Travel Contract.  In principle, the expenses required for special measures taken by us upon request of the customer shall be borne by the customer.

6. We will take necessary measures in order to secure the smooth operation of the travel if we judge that an examination or medical treatment by a doctor is necessary for a customer due to illness, injury, or other reasons during the travel.  The expenses required for such measures will be borne by the customer.

7. In principle, a customer will not be allowed to participate in a separate course of activities for his/her own reasons.  However, we may permit such separate activities in our discretion.

8. If we judge that a customer is likely to cause nuisance to other customers or interfere with the smooth implementation of group activities, we may refuse the participation.

9. In the event a customer intends to conclude a communication contract, if the customer is unable to remit payment for part or all of the Travel Fee, etc. in accordance with the card membership terms of the Affiliated Company (such as where the customer's credit card is invalid), we may decline the application.

10. If a customer is recognized as being a member of an organized crime group, an associate member of an organized crime group, a related person of an organized crime group, a related company of an organized crime group, a corporate racketeer, etc., or other anti-social force, we may decline to accept the booking from the customer.

11. If a customer makes violent requests, unfair requests, uses threatening behavior or violence in relation to the transaction, or commits any similar acts against us, we may decline to accept the booking from the customer.

12. If a customer commits acts that damage our credibility or acts which hinder our operations by spreading false information or using fraud or power, or commits any similar act, we may decline to accept the booking from the customer.

13. Aside from the above, we may decline to accept booking from a customer for business reasons.

Article 5

Provision of Contract Documents and Final Travel Schedule

1. Immediately after the conclusion of the Travel Contract, we will provide to the customer the contract documents describing the travel schedule, contents of travel services, and other travel terms and conditions and matters relating to our responsibilities in an electromagnetic manner.  The contract documents will comprise these Travel Terms and Conditions, schedule, and screen explaining trade terms.

2. As a supplement to the contract documents set forth in the preceding clause, we will provide to the customer the Final Travel Schedule describing the finalized information, such as the meeting time and the transportation and accommodation facilities to be used, no later than the day before the travel departure date. However, if an application for the contract is made on or after the date that is seven days’ prior to the departure date of the travel, the Final Travel Schedule may be provided by the departure date of travel (limited to travel for which the contract document states that an application for the contract is possible on or after the date that is seven days’ prior to the departure date of the travel).

Article 6

Payment of Travel Fee

1. The travel fee will be paid from the credit settlement link screen, which is shown when the arrangement is completed.

2. Payment made by credit card is subject to the travel terms and conditions of the communication contract as stipulated in Article 22.

Article 7

Travel Fee

1. The "Travel Fee" shall be the standard for calculating the "Cancellation Fee" set forth in (1) a. of Clause 1 of Article 13; the "Penalty Charge" set forth in (2) a. of Clause 1 of Article 13; and the "Compensation for Change" set forth in Article 21.  The method of calculating the "Travel Fee" for online bookings is the "Amount of money shown as Travel Fee."

2. Unless otherwise noted, the Travel Fee for customers aged 12 years and older is the adult fee, and the Travel Fee for customers aged 6 through 11 years is the children fee.

Article 8

Expenses Included in the Travel Fee

1. Accommodation fees, transportation fees and charges, meal charges, tourism charges (admission, worship tours, guides, activities, etc.), taxes such as consumption tax, service charges, etc., as stipulated in the travel schedule are included in the Travel Fee.

2. Other expenses specified as "expenses included in the Travel Fee" are included in the Travel Fee.

The above expenses shall not be refunded, in principle, even if, for the reasons of the customer,  the expenses are not fully used.

Article 9

Expenses Not Included in the Travel Fee

Any expenses other than those set out in the preceding article will not be included in the Travel Fee.  The following expenses are shown as examples and are not exhaustive:

(1) Expenses not included in the travel schedule, such as transportation expenses, food and beverage expenses, cleaning expenses, telegraph and telephone charges, tips for a hotel boy, maid, and others, and other personal expenses such as additional food and beverage expenses, as well as taxes and service charges associated therewith

(2) Expenses for optional plans, optional tours (small travels at a separate fee) participated only by those who wish to attend

(3) Admission, etc. for tourism not included in the Travel Fee, such as those for "customer burden"

(4) Transportation and accommodation expenses from home to the stay area

(5) Expenses required for special attention and treatment

Article 10

Amendment of Travel Contract

Even after the conclusion of the Travel Contract, if natural disaster, war, riot, epidemic of infectious disease, suspension of the provision of travel services by transportation and accommodation facilities, order of government authority, provision of transportation services that are inconsistent with our operation schedule, or any event that is beyond our control occurs, and if it is unavoidable to secure safe and smooth implementation of the travel, we will provide immediate and advance explanation to a customer about the reason why such event is beyond our control and about the causal relationship between the change of Travel Contract and such event, and may change the contents of the travel schedule and travel services.  However, in the case of emergency, we will provide an explanation after such changes if not possible to provide beforehand.

Article 11

Change in the Amount of Travel Fee

After the conclusion of the Travel Contract, we will not change the amount of the Travel Fee, the additional fee, or the discount fee except for the following cases:

(1) If the contents of the travel are changed and if the expenses required for implementation of travel decrease, we will reduce the Travel Fee to the extent of the difference of such change.

(2) If the contents of the travel are changed pursuant to Article 10 and if expenses required for implementation of the travel (including cancellation fees, penalty charges, and other expenses already paid or to be paid for the travel services that were not provided due to the change in the contents of the contract) increase, we will change the Travel Fee to the extent of the difference of such change, except for the event such changes are due to a shortage of the rooms and other facilities of the accommodation facilities despite the provision of the services.

(3) In the event we display the fact that the Travel Fee differs depending on the number of persons at accommodation facilities, etc. on the screen for online reservations, if the number of persons is changed after the conclusion of the Travel Contract due to any reason not attributable to us, we will change the Travel Fee within the scope described in the contract document.

Article 12

Change of Customer

The customer may transfer the position under the Contract to another party with our approval.  In such case, however, the customer is required to fill in the specified items and submit them to us, and to pay the prescribed amount of charges for the change.  The transfer of the position under the contract will become effective when we approve such change, and thereafter the party to whom the position under the Travel Contract is transferred will succeed to all the rights and obligations concerning the Travel Contract.  In addition, we may refuse the change for reasons such as that the accommodation facilities or other service providers do not approve the change.

Article 13

Cancellation of Travel Contract and Reimbursement

1. Before departure

(1) Cancellation rights of customer

A. The customer may cancel the Travel Contract at any time by paying the cancellation fees listed in the following table.  However, the application for cancellation will be accepted within our business hours (e-mails received after the end of business hours shall be accepted on the next business day).  In addition, in the event the cancellation conditions differ from those stated below, the conditions described on the page introducing the travel services will be applied.

Date of Cancellation of the Contract/Cancellation Fee

From 20 to 8 days prior to the departure date of the travel: 20% of the Travel Fee.

From 7 to 2 days prior to the departure date of the travel: 30% of the Travel Fee

The day before the departure date of the travel: 40% of the Travel Fee

On the day of the departure of the travel (before departure): 50% of the Travel Fee

After starting travel or in the case of nonparticipation without contact: 100% of Travel Fee

 (Remarks)

For the purpose of applying this table, "after starting travel" refers to the time after "the start of receiving a service" as stipulated in Clause 3 of Article 2 of the attached Special Compensation Regulation.

B. The customer may cancel the Travel Contract without paying cancellation fee if any of the following items apply:

a. In the event that the Travel Contract is changed.  Provided, however, that this only applies when such change is listed in the left column of the table of Article 21 or other important matters.

b. In the event that the safe and smooth implementation of travel becomes impossible or is highly likely to become impossible due to occurrence of a natural disaster, war, riot, suspension of the provision of travel services by transportation facilities, accommodation facilities, etc., order of government authority, provision of transportation services that are inconsistent with our operation schedule, or any other causes.

c. In the event we fail to provide to the customer the Final Travel Schedule set forth in Clause 2 of Article 5 by the date set forth in the same clause.

d. In the event the implementation of the travel in accordance with travel schedule becomes impossible due to reasons attributable to us.

C.  If the Travel Contract is cancelled pursuant to (1)A of Clause 1 of this Article, we will reimburse the Travel Fee already received, after deducting the prescribed cancellation fee. In addition, if the Travel Contract is cancelled pursuant to (1)B of Clause 2 of this Article, all the Travel Fee already received shall be reimbursed.

D. In the event of a change in the departure date or a partial change in the course of transportation, accommodation, etc., due to the convenience of the customer, it will be deemed that the travel as a whole has been cancelled and is subject to the applicable cancellation fee.

E. In the event of cancellation due to a reason for handling various loans that is not attributable to us,  such cancellation is subject to the applicable cancellation fee.

(2) Our Right to Cancel

A. If the customer fails to pay the Travel Fee by the date designated by us at the time of application in accordance with Article 6, we may cancel the Travel Contract. In such case, the customer shall pay the same amount of penalty charge as the cancellation fee stipulated in (1)A of Clause 1 of this Article.

B. If any of the following conditions apply, we may cancel the Travel Contract:

a. If it is found that the customer does not meet the indicated conditions for travel participation in advance, such as gender, age, qualification, skill, etc.

b. If it is found that the customer falls under any of Clauses 10 to 12 of Article 4.

c. If it is recognized that the customer is unable to endure such travel due to illness, non-existence of necessary caretaker or any other reason.

d. If it is recognized that the customer is likely to cause nuisance to other customers or interfere with the smooth implementation of group activities.

e. If the customer demands that we bear a burden exceeding a reasonable scope with regard to the contents of the contract.

f. If the number of the customers is less than the minimum number of travelers as displayed on the tour introduction screen.  In such case, we will notify the customers of the cancellation of the travel no later than 13 days (or 3 days in the case of a one-day trip) prior to the day before the departure date.

g. If the conditions that are expressly indicated in advance by us are not satisfied or if there is a high possibility that such conditions will not be satisfied, including the case where the amount of snowfall is insufficient for ski travel.

h. If the safe and smooth implementation of travel in accordance with the travel schedule becomes impossible or is highly likely to become impossible due to the occurrence of a natural disaster, war, riot, suspension of the provision of travel services by transportation facilities, accommodation facilities, etc., order of government authority, or any other causes that are beyond our control.

i. In the event a customer concluded a communication contract, if the customer is unable to remit payment for part or all of the travel fee and other charges in accordance with the card membership terms of the Affiliated Company, such as when the customer's credit card is invalid.

C. If the Travel Contract is cancelled pursuant to (2)A of Clause 1 of this Article, we will reimburse the Travel Fee already received, after deducting the penalty charge.  In addition, if the Travel Contract is cancelled pursuant to (2)B of Clause 1 of this Article, all the Travel Fee already received shall be reimbursed.

 

2. Cancellation After the Start of Travel

(1) Cancellation by the customer and reimbursement

A. If the customer is separated after starting travel due to his/her own reason, the customer will be deemed to have waived his/her rights and we will not reimburse any payment.

B. If the customer is unable to receive the travel service displayed on the tour details screen due to reasons not attributable to the customer even after the start of the travel, the customer may cancel a part of the contract related to the provision of the travel service that has become impossible without paying the cancellation fee.

C. In the case of (1)B of Clause 2 of this Article, we will reimburse the Travel Fee related to the part of the travel service that becomes impossible to be received. However, in the event such cause is not attributable to us, we will reimburse such amount to the customer after deducting the amount related to the cancellation fee, penalty charge, and other expenses already paid or to be paid for such travel service.

(2) Cancellation by us and reimbursement

A. Even after the start of the travel, we may cancel part of the Travel Contract after providing explanation of the reason to the customer in advance if any of the following items applies:

a. If it is recognized that the customer is unable to endure the continuation of the travel due to illness, non-existence of necessary caretaker or any other reason.

b. If it is found that the customer falls under any of Clauses 10 to 12 of Article 4.

c. If the customer fails to follow the directions of a tour conductor or other persons given in order to secure the safe and smooth implementation of the travel, or if the customer breaches discipline in group activities or disturbs the safe and smooth implementation of the travel, such as through violent behavior or threat against these persons or other accompanying travelers.

d. If the continuation of the travel becomes impossible due to the occurrence of a natural disaster, war, riot, epidemic of infectious disease, suspension of the provision of travel services by transportation facilities, accommodation facilities, etc., order of government authority, or any other causes that are beyond our control.

B. Effect of cancellation and reimbursement

In the event we cancel the Travel Contract due to the reasons described in (2) A of the Clause 2 of this Article, the customer shall bear any expenses already paid or required to be paid as cancellation fee, penalty charge or otherwise to the of travel service provider whose travel service was not provided due to the cancellation of the contract.  In such case, we will reimburse to the customer the portion of the Travel Fee relevant to the travel service that has not yet been provided, after deducting the expenses for cancellation fee, penalty charge or other charges paid or required to be paid to the travel service provider.

C. If we cancel the Travel Contract under the provisions of (2)A of Clause 2 of this Article, the contractual relationship between us and the customer will cease to exist thereafter. Therefore, it will be deemed that we have effectively performed our obligations in respect of travel services already provided to the customer.

Article 14

Timing of Reimbursement of Travel Fee

1. In the case “when the Travel Fee is reduced under the provision of Article 11” or “when we or the customer cancel the Travel Contract under the provision of Article 13,” if any reimbursement is required, we will reimburse to the customer the amount within 7 days commencing on the day following the cancellation date if the contract is cancelled before the start of the travel, and within 30 days commencing on the day following the ending date of travel if the Travel Fee is reduced or the contract is cancelled after the start of the travel.

2. In the event we have concluded a communication contract with a customer, and the Travel Fee is reduced under the provision of Article 11 or the communication contract is cancelled under the provision of Article 13, if any reimbursement is required, we will reimburse such amount to the customer in accordance with the card membership terms of the Affiliated Company.  In such case, we will notify the customer of the amount to be refunded within 7 days commencing on the day following the cancellation date if the contract is cancelled before the start of the travel, and within 30 days commencing on the day following the ending date of travel described in the contract documents if the Travel Fee is reduced or the contract is cancelled after the start of the travel. The Date of Card Use shall by the date on which such notice is given to the customer.

3. The provisions of Clause 1 of this Article will not prevent the customer or us from exercising the right to claim damages under Article 18 (Our Liability) or Article 20 (the Customer’s Liability).

Article 15

Our Instructions

During the period from the start of the travel to the end of the travel excluding the time for free activities, the customer will be required to follow our instructions for the purpose of securing safe and smooth implementation of the travel if the customer acts as a participant in the organized travel.

Article 16

Management of Travel Schedule

We will make efforts to secure the safe and smooth implementation of travel and will provide the below services to the customer.  Provided, however, that this shall not apply to the case where we and the customer conclude a special contract that stipulates otherwise.

(1) We will take necessary measures to ensure the provision of travel services in accordance with the Travel Contract when it is recognized that there is a risk that the customer will not be able to receive travel services during travel.

(2) In the event the contract contents must be changed despite the implementation of the measures stipulated in (1) of this Article, we will arrange alternative services. In such case, when the travel schedule is changed, we will make efforts so that the changed travel schedule will be consistent with the purpose of the original travel schedule.  In addition, if the contents of the travel services are changed, we will make efforts so that the change will be minimum and the changed travel services will have the same contents as the original travel services to the extent possible.

Article 17

Duties of Local Staff

1. Depending on the contents of the travel, we may have local staff and other personnel (hereinafter referred to as "Local Staff") accompany the customers on the travel to perform all or part of the services stipulated in Article 16 and other services that we deem necessary for the travel.

2. The presence or absence of accompanying local staff will be expressly indicated in the collecting advertisement for this website.

3. The service hours of local staff will be from 8:00 to 20:00 in principle.  In addition, the local staff will take a certain rest period from time to time while working under the provisions of the Labor Standards Act.

4. Notwithstanding the provisions of Clause 2 of this Article, in the event of a rescheduling due to reasons that are beyond our control and when it is unavoidable for the purpose of travel schedule management, local staff may not join for part of the travel.

5. The customers shall comply with our instructions and the instructions of local staff and others given in order to ensure safe and smooth implementation of the travel when acting in a group.

Article 18

Our Liability

1. If we or a person/company that carries out all or part of the arrangements for us causes the customer damages by willful misconduct or negligence in the performance of the Travel Contract, we shall compensate the customer for the damages.  Provided, however, that this shall apply only if notice is given to us within two years from the day following the day on which the damages occur.

2. In principle, we will not be liable under Clause 1 of this Article if the customer suffers damages due to any of the following reasons.

(1) Natural disaster, war, riot, epidemic of infectious disease, or any change in the travel schedule or suspension of travel resulting therefrom

(2) Damage caused by accidents or fires at transportation and accommodation facilities

(3) Discontinuation of the provision of services of transportation facilities, accommodation facilities, etc., or change in travel schedule or suspension of travel caused thereby

(4) Orders of government authority, or changes in travel schedule or suspension of travel caused thereby

(5) Accidents during the time of free activities

(6) Food poisoning

(7) Theft

(8) Delay, non-commutation, schedule change, route change, and issues of the transportation facilities, or any change in the travel schedule or shortening of the destination stay time caused thereby

3. For damages to baggage, notwithstanding the provisions of the period of notice for damages under Clause 1 of this Article, we shall compensate for any damages to the baggage as limited to JPY 150000 per traveler (provided that this shall not limit the amount of our liability for damage arising from our willful misconduct or gross negligence) only if we are notified of such damage within 14 days from the day following the day on which such damages occur.

Article 19

Special Indemnity

1. Regardless of whether the liability set out in the Clause 1 of the Article 18 arises or not, we will pay death compensation (JPY 15 million), residual disability compensation (up to JPY 15 million), hospitalization consolation money (from JPY 20,000 to JPY 200,000) or hospital visits (from JPY 10,000 to JPY 50,000) and compensation for damage to baggage (up to JPY 100,000 per baggage or pair, up to a maximum of JPY 150,000 per 1 customer on organized travel) for damage to the life, body, or baggage of a customer caused by a sudden external accident while the customer is participating in the organized travel under the Special Indemnity provisions of our Conditions.

2. Notwithstanding Clause 1 of this Article, a day on which there are no travel services under organized travel offered by us (no travel service day) shall not be considered a day on which the customer participates in organized travel only if such day is clearly displayed on the screen of the online reservation.

3. If the damage sustained by a customer while he/she is participating in the organized travel is caused by the customer’s willful misconduct, driving under influence of alcohol, disease, etc., or other causes that are included in the organized travel such as mountain climbing (using climbing tools such as ice ax, crampon, climbing rope, hammer, etc.), luge, bobsled, skydiving, hang-gliding, boarding ultralight-power plane (including motor hang-gliding, micro-light plane, ultralight plane, etc.), gyroplane boarding or any other dangerous sports accidents similar thereto during the time of free activities, we will not pay the indemnity and payments stipulated in Clause 1 of this Article.  However, if such sports are included in the schedule of organized travel, this clause will not apply.

4. We shall not pay any compensation for damages with respect to cash, securities, credit cards, coupons, airline tickets, licenses, visas, deposit certificates and savings certificates (including passbooks and cash-paying machine cards), various data or other items equivalent thereto, or items not covered by compensation as set forth in our Conditions such as contact lenses.

5. In the case we are obliged to pay the indemnity under Clause 1 of this Article and also obliged to pay damages for liability under Article 18, if either of the obligations is performed, then both obligations will be deemed to have been performed to the extent of the amount of performed obligation.

Article 20

Liability of Customer

1. If we suffer damage due to the customer’s willful misconduct, negligence, violation of laws and regulations, public order and morals, or customer’s failure to comply with the provisions of our Conditions, we may seek compensation from the customer for such damages.

2. When concluding the Organized Travel Contract, the customer is obliged to make efforts to utilize the information provided by us and understand the rights and obligations of the customer and other details of the Organized Travel Contract.

3. In order to smoothly receive the travel services described in the contract document after the start of the travel, if the customer recognizes that any travel service differing from the contract document was provided, the customer shall promptly notify us, our arranger's representative, or such travel service provider at the place of the travel.

4. We may take necessary measures when a traveling customer is found to be in need of protection due to illness, injury, etc. In such case, if not due to any cause attributable to us, the expenses incurred for such measures shall be borne by the customer and the customer shall pay such expenses by the date designated by us in the manner designated by us.

Article 21

Travel Schedule Guarantee

1. In the event a significant change in the contract contents listed in the left column of the below table (except for the changes specified in the following (1)(2)(3)), we will pay to the customer the compensation for change, which is the amount of the "Travel Fee" specified in Article 7 multiplied by the rate listed in the right column of the below table, within 30 days from the day following the end of the travel. Provided, however, that in the event it is clear that we will bear liability for such change pursuant to the provisions of Clause 1 of Article 18, we will pay the damages in whole or in part, not as the compensation for change.

(1) In the event of change due to any of the following reasons, we will not pay the compensation for change. (Provided, however, that in the event of a change due to a shortage of seats, rooms, and other equipment such as transportation and accommodation facilities despite the provision of services, we will pay the compensation for change.)

 A. Bad weather or natural disasters that interfere with travel schedules

 B. War

 C. Riot

 D. epidemic of infectious disease

 E. Order of a government authority

 F. Suspension of provision of travel services such as cancellation of flights, non-commuting, and suspension of business of transportation and accommodation facilities

 G. Provision of transportation services which is inconsistent with original schedule, such as delay and change of transportation schedule

 H. Measures necessary for ensuring the safety of the lives or bodies of travels

(2) We will not pay compensation for change in the event of the cancellation of the Travel Contract in accordance with the provisions of Article 13.

(3) Even if the order in which travel services are provided is changed, we will not pay compensation for change in the event the customer is able to receive such travel services during the travel.

2. Notwithstanding the provisions of Clause 1 of this Article, the amount of the compensation for change that we pay under one Travel Contract shall be limited to the amount of the “Travel Fee” stipulated in Article 7 multiplied by 15%.  In addition, we will not pay compensation for change if the amount of the compensation for change to be paid under one Travel Contract is less than JPY1,000 per customer.

3. We may provide equivalent goods or travel services instead of monetary payment of compensation for change or damages with the customer’s consent.

Article 22

Travel Terms of Communication Contract

We accept an application for travel on the condition that “the Travel Fee or cancellation fee or other charges are paid without signature of the member” by the member of the card (hereinafter referred to as the "Member"), which is issued by us or the credit card company affiliated with us (hereinafter referred to as the "Affiliated Company"). Travel terms for communication contract differ from those for normal travel terms in the following respects:

(1) The term "the Date of Card Use" in this Article shall mean the date when the Member fulfills its obligation to the pay Travel Fee and other charges or we fulfill our obligations to issue a refund according to the Travel Contract.

(2) When a customer applies, the customer will be required to notify us of his/her “membership number (credit card number),” “card expiration date,” and other information.

(3) Travel Contract by a communication contract shall be effective when the customer enters the credit card information on the screen for online reservation and we display a notice to the effect that we accepted the application on the contract conclusion approval screen.

(4) We will be entitled to receive the payment of the "Travel Fee" or the "Cancellation Fee as set forth in Article 13" by the card of the Affiliated Company without the signature of the member on the prescribed slip. In such case, the date of card use for the Travel Fee shall be the "Effective Date of the Contract."

(5) Upon receipt of a request for cancellation, we will refund the amount of the Travel Fee after deducting the cancellation fee within 7 days from the day following the day on which the request for cancellation is made (within 30 days in the case of a reduction or cancellation after the start of travel), and the Date of Card Use shall be the date of the refund.

(6) If the customer is unable to pay by the credit card offered by the member for reasons such as poor credit, we will cancel the communication contract and receive the same amount of penalty charge as the cancellation fee under (1)A of Clause 1 of Article 13.

Article 23

Subscription to Domestic Travel Insurance

If the customer becomes ill or injured while traveling, the customer may incur a large amount of treatment costs, transportation costs, etc.  In the event of an accident, it may be very difficult to claim damages or collect compensation from the perpetrator. To compensate for these, it is advisable for the customer to obtain a sufficient travel insurance policy by himself/herself.

Article 24

Handling of Personal Information

1. At the time of receipt of application, we will acquire the personal information of the customer described in the prescribed form. We will comply with the Act on the Protection of Personal Information and related laws, regulations, and other guidelines, and appropriately handle personal information in accordance with our privacy policy.

2. We will use personal information of the customer in order to communicate with the customer and will use it to the extent necessary for arranging for travel services necessary to respond, provide these services and the procedure for providing insurance-related services. In addition to the above, we may use the personal information of customers acquired at the time of receipt of application for the following purposes.

(1) Response to request for guidance on our products, services and campaigns

(2) Request to provide opinions and impressions after completion of travel

(3) Request for questionnaire

(4) Provision of privileged services

(5) Preparation of statistical materials

3. With the consent of the customer, we will provide personal information in writing or electronic manner to travel service providers such as transportation and accommodation facilities, arrangement agents, and shipping processors.

In addition, we will not provide customer personal information to any third party except in the following cases:

(1) In accordance with laws and regulations

(2) Cases in which it is necessary for the protection of the life, body, or property of a person and in which it is difficult to obtain the consent of the customer

(3) Cases in which it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and in which it is difficult to obtain the consent of the customer

(4) Cases in which it is necessary to cooperate with a state organ, a local government, or a person entrusted thereby in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the customer is likely to hinder the execution of said affairs

(5) In the event the handling of all or part of the customer's personal information is entrusted to the extent necessary for the achievement of the purpose of use set forth in the preceding clause

Article 25

Criteria for Travel Terms and Conditions and Travel Fee

The criterion date for these Travel Terms and Conditions and Travel Fee shall be the date specified on the website.

Article 26

Other

1. The customer shall bear the expenses associated with the request to a local staff for personal guidance or shopping, expenses associated with the occurrence of injury or illness to the customer, expenses associated with the inadvertent loss of baggage or collection of forgotten baggage, and expenses incurred for arrangements for separate activities.

2. We will not resume a travel service for any reason once it has finished or has been stopped.

3. In the event the Travel Fee varies depending on the age of the employee, such as the children fee,  the Travel Fee will be applied based on the age at the time of the departure date.

4. The reservation that the customer has applied for is not eligible for mileage for the hotel chain or the point system.

5. In principle, if a customer adds food, beverages, or other services to an inn or hotel, an amount equivalent to the consumption tax will be imposed.

6. If the customer's name is incorrectly filled in on the prescribed application form, the customer will be required to cancel the Travel Contract and make a new reservation again. The customer will be charged our prescribed cancellation fee under Article 14 for cancellation of the Travel Contract.